Calabrio's solutions are developed in an intuitive web-based architecture that allows its clients to position their call center as the epicenter for client insights.

The organizations that a call center has can seriously affect the efficiency and productivity of its customer service teams due to errors and negative aspects of the service provided. In this sense, it is important to guarantee the success of the business and offer memorable customer service with innovative technologies and strategies, maintaining a fundamental customer-benefit relationship. The quality of interactions in the call center is crucial to providing an excellent customer experience, increasing interaction with the public and strengthening the desired image.

However, certain mistakes in customer service do not occur so frequently that organizations can misunderstand them, resulting in unnecessary delays. To help companies solve and overcome these difficulties, Calabrio makes new, adaptable alternatives available, with agile implementation, and prepares call centers to achieve success!

The Calabrio platform allows managers to schedule and schedule work schedules, work requests, preview scenarios and market trends, simplifying the management of the entire team. Managers can manage their teams according to required competencies and work schedule agreements. The tool also shows the average service time, the average conversation time, and the average work time after service and the calls attended. All this information is centralized and accessed in one place.

Also, the Calabrio WFM (Work Force Management – Gerenciamento de Force de Trabalho) makes it possible for teams to define work schedule preferences using mobile applications on Android and iOS devices.

What is the differential? Calabrian technology?

Calabrio is the only technology that offers a comprehensive, cloud-based package that combines Work Force Otimization (WFO) solutions, employee engagement insights and business intelligence with analytical tools specifically designed for workplace technologies. This fully integrated package was designed to address specific business needs.

Calabrio manages to maximize employee performance, exceed client expectations, and increase employee efficiency through connected data, AI analytics, workforce management automation, and personalized training.

Additionally, any additional benefits are offered to you. Calabrian?

• Storage of all calls, emails, conversations, texts and tweets. With these informations it is possible to transform raw data into customer intelligence with integrated analysis tools.

• The system makes it possible to obtain all the WFM (Work Force Management) tools necessary to find the perfect balance between the needs of the client, to the satisfaction of both employees and operational excellence.

• Creation of personalized analysis reports that offer a complete view of the client's day. The system's resources place the call center and companies one step ahead of the market with insights guided by AI for predictive sentiment, interaction points and phrase occurrences.

• Connection of quaisquer data from any source and creation of a single source. This resource supports the creation, automation and customization of artificial intelligence tools – knowledge that can be shared throughout the company.

Learn more about Calabrio on the site Software.com.br

Founded in 2007, Software.com.br is a consolidated reference in Technology Solutions for the corporate world in Latin America and has partnerships with the main manufacturers in the market, some of them with exclusive distribution in Brazil.

To know all the products and services of Software.com.br, contact us by phone (11) 3665-8550 or by e-mail comercial@software.com.br